> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tied.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Simulate a bot flow turn

> Runs one turn of a flow without touching a real conversation — nothing is sent to a contact and nothing is stored.

It is stateless: pass the `state` from the previous response back in to continue, and supply `graph` to test an unpublished draft rather than what is live.



## OpenAPI

````yaml /api-reference/openapi.json post /api/v1/accounts/{account_id}/bot_flows/{id}/simulate
openapi: 3.0.4
info:
  title: Tied API
  description: >-
    The Tied REST API. Three families of endpoint, each with its own credential:
    **Application** for everything inside an account, **Platform** for
    provisioning accounts and users, and **Client** for acting as a contact from
    your own surface.
  version: 1.1.0
  termsOfService: https://tied.com/legal
  contact:
    email: hello@tied.com
  license:
    name: MIT License
    url: https://opensource.org/licenses/MIT
servers:
  - url: https://app.tied.com
    description: Tied cloud
security: []
tags:
  - name: Account AgentBots
    description: Account-specific Agent Bots
  - name: Agents
    description: Agent management APIs
  - name: Canned Responses
    description: Pre-defined responses for common queries
  - name: Contacts
    description: Contact management APIs
  - name: Contact Labels
    description: Manage contact labels
  - name: Conversation Assignments
    description: Manage conversation assignments
  - name: Conversation Labels
    description: Manage conversation labels
  - name: Conversations
    description: Conversation management APIs
  - name: Custom Attributes
    description: Custom fields for contacts and conversations
  - name: Custom Filters
    description: Saved filters for conversations
  - name: Inboxes
    description: Communication channels setup
  - name: Integrations
    description: Third-party integrations
  - name: Messages
    description: Message management APIs
  - name: Profile
    description: User profile APIs
  - name: Reports
    description: Analytics and reporting APIs
  - name: Teams
    description: Team management APIs
  - name: Webhooks
    description: Event notification webhooks
  - name: Automation Rule
    description: Workflow automation rules
  - name: Help Center
    description: Knowledge base management
  - name: Contacts API
    description: Public contact APIs
  - name: Conversations API
    description: Public conversation APIs
  - name: Messages API
    description: Public message APIs
  - name: CSAT Survey Page
    description: Customer satisfaction survey
  - name: Account
    description: >-
      The authenticated user's own account — read and update account settings.
      Distinct from the Platform family's **Accounts**, which provisions
      accounts across an installation.
  - name: Audit Logs
    description: Read the account's audit trail
  - name: Inbox API
    description: Public inbox lookup by channel identifier
  - name: Labels
    description: >-
      Create and manage the account's labels. Applying one to a conversation or
      contact is a separate endpoint under those resources.
  - name: Macros
    description: >-
      Saved multi-step actions an agent — or an integration — can run against
      one or more conversations.
  - name: Campaigns
    description: Ongoing website campaigns and one-off SMS and WhatsApp sends.
  - name: Contact Notes
    description: Internal notes on a contact. Never visible to the contact.
  - name: Help Center Categories
    description: Categories group a portal's articles, one tree per allowed locale.
  - name: Help Center Articles
    description: The articles a portal publishes, and their draft and archived states.
  - name: Summary Reports
    description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON.
  - name: Live Reports
    description: Right-now queue counts. No date range — these describe the present.
  - name: CSAT
    description: >-
      The satisfaction ratings contacts have submitted, and the metrics computed
      from them.
  - name: Notifications
    description: >-
      The per-user notification feed, its read and snooze state, and the
      settings that decide what lands in it.
  - name: Conversation Participants
    description: >-
      The agents watching a conversation. Participants get notified about it
      without being assigned to it.
  - name: Draft Messages
    description: >-
      The unsent reply held for a conversation. Stored in Redis, one per
      conversation.
  - name: Search
    description: >-
      One search service across conversations, contacts, messages and Help
      Center articles.
  - name: Dashboard Apps
    description: Embedded pages that appear as a tab beside a conversation.
  - name: Assignment Policies
    description: How conversations are handed out, and which inbox uses which policy.
  - name: Files
    description: Storing a file so another endpoint can attach it.
  - name: Bot Flows
    description: >-
      Scripted conversation flows, their versions, and the publish and rollback
      that move between them.
  - name: Billing
    description: >-
      Credit balance, usage, invoices, spend controls and the provider-hosted
      payment flows.
  - name: AMB Templates
    description: >-
      Saved Apple Messages primitive payloads an agent can reuse from the
      composer.
  - name: AMB Onboarding
    description: The in-flight Apple Messages for Business registration for an account.
  - name: Widget Session
    description: Starting a widget session and reading the visitor it belongs to.
  - name: Widget Conversation
    description: The visitor's conversation and its messages.
  - name: Widget Context
    description: Campaigns, agents, labels, events and uploads for a widget session.
  - name: CSAT Survey
    description: The public, unauthenticated survey a contact answers from a link.
  - name: Workspace
    description: Scheduling and cancelling deletion of the whole workspace.
paths:
  /api/v1/accounts/{account_id}/bot_flows/{id}/simulate:
    parameters:
      - $ref: '#/components/parameters/account_id'
      - $ref: '#/components/parameters/bot_flow_id'
    post:
      tags:
        - Bot Flows
      summary: Simulate a bot flow turn
      description: >-
        Runs one turn of a flow without touching a real conversation — nothing
        is sent to a contact and nothing is stored.


        It is stateless: pass the `state` from the previous response back in to
        continue, and supply `graph` to test an unpublished draft rather than
        what is live.
      operationId: simulate-bot-flow
      requestBody:
        required: true
        content:
          application/json:
            schema:
              $ref: '#/components/schemas/bot_flow_simulate_payload'
            example:
              graph:
                nodes:
                  - id: start
                    type: message
                    data:
                      text: Hi — what can we help with today?
                  - id: route
                    type: choice
                    data:
                      options:
                        - label: Billing
                          next: billing
                        - label: Technical
                          next: tech
                edges:
                  - from: start
                    to: route
              state: {}
              message: Billing
      responses:
        '200':
          description: Success
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/bot_flow_simulation'
              example:
                transcript:
                  - role: user
                    text: Billing
                state:
                  last_reply: Billing
                  current_node_id: null
                status: running
        '403':
          description: Access denied
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/error_message'
        '404':
          description: Not found
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/error_message'
      security:
        - userApiKey: []
components:
  parameters:
    account_id:
      in: path
      name: id
      schema:
        type: integer
      required: true
      description: The numeric ID of the account
    bot_flow_id:
      name: id
      in: path
      required: true
      description: The numeric ID of the bot flow.
      schema:
        type: integer
        example: 1
  schemas:
    bot_flow_simulate_payload:
      type: object
      properties:
        graph:
          type: object
          description: The graph to run. Omit to use the flow's published graph.
        state:
          type: object
          description: >-
            Where the simulated conversation currently is. Send the `state` from
            the previous response to continue.
        message:
          type: string
          description: What the contact says on this turn.
          example: Billing
    bot_flow_simulation:
      type: object
      properties:
        transcript:
          type: array
          description: What was said on this turn, each entry with a `role` and `text`.
          items:
            type: object
        state:
          type: object
          description: >-
            The state after this turn. Send it back on the next call to continue
            the simulation.
        status:
          type: string
          description: Whether the flow is still running or has finished.
    error_message:
      type: object
      description: >-
        The shape returned by `render_unauthorized`, `render_not_found_error`
        and `render_could_not_create_error`.
      properties:
        error:
          type: string
          description: A single human-readable message.
          example: Resource could not be found
      required:
        - error
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: >-
        This token can be obtained by visiting the profile page or via rails
        console. Provides access to  endpoints based on the user permissions
        levels. This token can be saved by an external system when user is
        created via API, to perform activities on behalf of the user.

````

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