> ## Documentation Index > Fetch the complete documentation index at: https://docs.tied.com/llms.txt > Use this file to discover all available pages before exploring further. # Create an inbox > You can create more than one website inbox in each account ## OpenAPI ````yaml /api-reference/openapi.json post /api/v1/accounts/{account_id}/inboxes/ openapi: 3.0.4 info: title: Tied API description: >- The Tied REST API. Three families of endpoint, each with its own credential: **Application** for everything inside an account, **Platform** for provisioning accounts and users, and **Client** for acting as a contact from your own surface. version: 1.1.0 termsOfService: https://tied.com/legal contact: email: hello@tied.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.tied.com description: Tied cloud security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management - name: Contacts API description: Public contact APIs - name: Conversations API description: Public conversation APIs - name: Messages API description: Public message APIs - name: CSAT Survey Page description: Customer satisfaction survey - name: Account description: >- The authenticated user's own account — read and update account settings. Distinct from the Platform family's **Accounts**, which provisions accounts across an installation. - name: Audit Logs description: Read the account's audit trail - name: Inbox API description: Public inbox lookup by channel identifier - name: Labels description: >- Create and manage the account's labels. Applying one to a conversation or contact is a separate endpoint under those resources. - name: Macros description: >- Saved multi-step actions an agent — or an integration — can run against one or more conversations. - name: Campaigns description: Ongoing website campaigns and one-off SMS and WhatsApp sends. - name: Contact Notes description: Internal notes on a contact. Never visible to the contact. - name: Help Center Categories description: Categories group a portal's articles, one tree per allowed locale. - name: Help Center Articles description: The articles a portal publishes, and their draft and archived states. - name: Summary Reports description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON. - name: Live Reports description: Right-now queue counts. No date range — these describe the present. - name: CSAT description: >- The satisfaction ratings contacts have submitted, and the metrics computed from them. - name: Notifications description: >- The per-user notification feed, its read and snooze state, and the settings that decide what lands in it. - name: Conversation Participants description: >- The agents watching a conversation. Participants get notified about it without being assigned to it. - name: Draft Messages description: >- The unsent reply held for a conversation. Stored in Redis, one per conversation. - name: Search description: >- One search service across conversations, contacts, messages and Help Center articles. - name: Dashboard Apps description: Embedded pages that appear as a tab beside a conversation. - name: Assignment Policies description: How conversations are handed out, and which inbox uses which policy. - name: Files description: Storing a file so another endpoint can attach it. - name: Bot Flows description: >- Scripted conversation flows, their versions, and the publish and rollback that move between them. - name: Billing description: >- Credit balance, usage, invoices, spend controls and the provider-hosted payment flows. - name: AMB Templates description: >- Saved Apple Messages primitive payloads an agent can reuse from the composer. - name: AMB Onboarding description: The in-flight Apple Messages for Business registration for an account. - name: Widget Session description: Starting a widget session and reading the visitor it belongs to. - name: Widget Conversation description: The visitor's conversation and its messages. - name: Widget Context description: Campaigns, agents, labels, events and uploads for a widget session. - name: CSAT Survey description: The public, unauthenticated survey a contact answers from a link. - name: Workspace description: Scheduling and cancelling deletion of the whole workspace. paths: /api/v1/accounts/{account_id}/inboxes/: post: tags: - Inboxes summary: Create an inbox description: You can create more than one website inbox in each account operationId: inboxCreation parameters: - $ref: '#/components/parameters/account_id' requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/inbox_create_payload' responses: '200': description: Success content: application/json: schema: $ref: '#/components/schemas/inbox' example: id: 19 avatar_url: '' channel_id: 12 name: Partner API 112426 channel_type: Channel::Api greeting_enabled: false greeting_message: null working_hours_enabled: false enable_email_collect: true csat_survey_enabled: false csat_config: {} enable_auto_assignment: true auto_assignment_config: {} out_of_office_message: null working_hours: - day_of_week: 0 closed_all_day: true open_hour: null open_minutes: null close_hour: null close_minutes: null open_all_day: false - day_of_week: 1 closed_all_day: false open_hour: 9 open_minutes: 0 close_hour: 17 close_minutes: 0 open_all_day: false timezone: UTC callback_webhook_url: null allow_messages_after_resolved: true lock_to_single_conversation: false sender_name_type: friendly business_name: null allowed_domains: null widget_color: null website_url: null hmac_mandatory: false welcome_title: null welcome_tagline: null web_widget_script: null website_token: null selected_feature_flags: null reply_time: null messaging_service_sid: null phone_number: null hmac_token: hk_example webhook_url: https://example.com/inbound inbox_identifier: SZ4MtMZ2GAQZZmjNk1NBR5CW additional_attributes: {} provider: null '403': description: Access denied content: application/json: schema: $ref: '#/components/schemas/error_message' '404': description: Inbox not found content: application/json: schema: $ref: '#/components/schemas/error_message' security: - userApiKey: [] components: parameters: account_id: in: path name: id schema: type: integer required: true description: The numeric ID of the account schemas: inbox_create_payload: type: object properties: name: type: string description: The name of the inbox example: Support avatar: type: string format: binary description: Image file for avatar greeting_enabled: type: boolean description: Enable greeting message example: true greeting_message: type: string description: Greeting message to be displayed on the widget example: Hello, how can I help you? enable_email_collect: type: boolean description: Enable email collection example: true csat_survey_enabled: type: boolean description: Enable CSAT survey example: true enable_auto_assignment: type: boolean description: Enable Auto Assignment example: true working_hours_enabled: type: boolean description: Enable working hours example: true out_of_office_message: type: string description: Out of office message to be displayed on the widget example: >- We are currently out of office. Please leave a message and we will get back to you. timezone: type: string description: Timezone of the inbox example: America/New_York allow_messages_after_resolved: type: boolean description: Allow messages after conversation is resolved example: true lock_to_single_conversation: type: boolean description: Lock to single conversation example: true portal_id: type: integer description: Id of the help center portal to attach to the inbox example: 1 sender_name_type: type: string description: Sender name type for the inbox enum: - friendly - professional example: friendly business_name: type: string description: Business name for the inbox example: My Business channel: type: object properties: type: type: string description: Type of the channel enum: - web_widget - api - email - line - telegram - whatsapp - sms example: web_widget website_url: type: string description: URL at which the widget will be loaded example: https://example.com welcome_title: type: string description: Welcome title to be displayed on the widget example: Welcome to our support welcome_tagline: type: string description: Welcome tagline to be displayed on the widget example: We are here to help you widget_color: type: string description: A Hex-color string used to customize the widget example: '#FF5733' description: >- The channel to create the inbox on. `type` decides which further fields apply. inbox: type: object properties: id: type: number description: ID of the inbox name: type: string description: The name of the inbox website_url: type: string description: Website URL nullable: true channel_type: type: string description: The type of the inbox avatar_url: type: string description: The avatar image of the inbox widget_color: type: string description: Widget Color used for customization of the widget nullable: true website_token: type: string description: Website Token nullable: true enable_auto_assignment: type: boolean description: The flag which shows whether Auto Assignment is enabled or not web_widget_script: type: string description: Script used to load the website widget nullable: true welcome_title: type: string description: Welcome title to be displayed on the widget nullable: true welcome_tagline: type: string description: Welcome tagline to be displayed on the widget nullable: true greeting_enabled: type: boolean description: The flag which shows whether greeting is enabled greeting_message: type: string description: A greeting message when the user starts the conversation nullable: true channel_id: type: number description: ID of the channel this inbox belongs to working_hours_enabled: type: boolean description: The flag which shows whether working hours feature is enabled enable_email_collect: type: boolean description: The flag to enable collecting email from contacts csat_survey_enabled: type: boolean description: The flag to enable CSAT survey auto_assignment_config: type: object description: >- Auto-assignment configuration, including the per-agent conversation limit. out_of_office_message: type: string description: Message to show when agents are out of office nullable: true working_hours: type: array description: Configuration for working hours of the inbox items: type: object properties: day_of_week: type: number description: Day of the week (0-6, where 0 is Sunday) closed_all_day: type: boolean description: Whether the inbox is closed for the entire day open_hour: type: number description: Hour when inbox opens (0-23) nullable: true open_minutes: type: number description: Minutes of the hour when inbox opens (0-59) nullable: true close_hour: type: number description: Hour when inbox closes (0-23) nullable: true close_minutes: type: number description: Minutes of the hour when inbox closes (0-59) nullable: true open_all_day: type: boolean description: Whether the inbox is open for the entire day timezone: type: string description: Timezone configuration for the inbox callback_webhook_url: type: string description: Webhook URL for callbacks nullable: true allow_messages_after_resolved: type: boolean description: Whether to allow messages after a conversation is resolved lock_to_single_conversation: type: boolean description: Whether to lock a contact to a single conversation sender_name_type: type: string description: Type of sender name to display (e.g., friendly) business_name: type: string description: Business name associated with the inbox nullable: true hmac_mandatory: type: boolean description: Whether HMAC verification is mandatory nullable: true selected_feature_flags: type: object description: Selected feature flags for the inbox nullable: true reply_time: type: string description: Expected reply time nullable: true messaging_service_sid: type: string description: Messaging service SID for SMS providers nullable: true phone_number: type: string description: Phone number associated with the inbox nullable: true medium: type: string description: Medium of communication (e.g., sms, email) provider: type: string description: Provider of the channel nullable: true csat_config: type: object description: >- CSAT survey configuration for the inbox. Empty when the survey is off. allowed_domains: type: string description: >- Comma-separated domains the web widget may be embedded on. Empty means no restriction. hmac_token: type: string description: >- Secret used to compute the contact `identifier_hash` for identity verification. Treat it as a credential. pre_chat_form_enabled: type: boolean description: Whether the widget asks for details before starting a conversation. pre_chat_form_options: type: object description: The fields and message shown on the pre-chat form. continuity_via_email: type: boolean description: Whether replies continue by email once the visitor leaves the site. error_message: type: object description: >- The shape returned by `render_unauthorized`, `render_not_found_error` and `render_could_not_create_error`. properties: error: type: string description: A single human-readable message. example: Resource could not be found required: - error securitySchemes: userApiKey: type: apiKey in: header name: api_access_token description: >- This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.