> ## Documentation Index > Fetch the complete documentation index at: https://docs.tied.com/llms.txt > Use this file to discover all available pages before exploring further. # Create integration request > Any account member may submit demand. Creates IntegrationRequest on Current.account with Current.user; account_id/user_id in the body are ignored. Catalogue keys normalize known apps; otherwise app_name is squished and matched case-insensitively or stored as typed. Appears in the super-admin integration requests view. Grants no connection or entitlement. Validation returns message and attributes (invalid attribute names), not per-field messages. Connected-app credentials are held by the integration provider and are not returned by any of these operations. ENG-5874 / ENG-5831 track consistent unknown-provider and field-level validation behavior; this documents current behavior. ## OpenAPI ````yaml /api-reference/openapi.json post /api/v1/accounts/{account_id}/integrations/requests openapi: 3.0.4 info: title: Tied API description: >- The Tied REST API. Three families of endpoint, each with its own credential: **Application** for everything inside an account, **Platform** for provisioning accounts and users, and **Client** for acting as a contact from your own surface. version: 1.1.0 termsOfService: https://tied.com/legal contact: email: hello@tied.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.tied.com description: Tied cloud security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management - name: Contacts API description: Public contact APIs - name: Conversations API description: Public conversation APIs - name: Messages API description: Public message APIs - name: CSAT Survey Page description: Customer satisfaction survey - name: Account description: >- The authenticated user's own account — read and update account settings. Distinct from the Platform family's **Accounts**, which provisions accounts across an installation. - name: Audit Logs description: Read the account's audit trail - name: Inbox API description: Public inbox lookup by channel identifier - name: Labels description: >- Create and manage the account's labels. Applying one to a conversation or contact is a separate endpoint under those resources. - name: Macros description: >- Saved multi-step actions an agent — or an integration — can run against one or more conversations. - name: Campaigns description: Ongoing website campaigns and one-off SMS and WhatsApp sends. - name: Contact Notes description: Internal notes on a contact. Never visible to the contact. - name: Help Center Categories description: Categories group a portal's articles, one tree per allowed locale. - name: Help Center Articles description: The articles a portal publishes, and their draft and archived states. - name: Summary Reports description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON. - name: Live Reports description: Right-now queue counts. No date range — these describe the present. - name: CSAT description: >- The satisfaction ratings contacts have submitted, and the metrics computed from them. - name: Notifications description: >- The per-user notification feed, its read and snooze state, and the settings that decide what lands in it. - name: Conversation Participants description: >- The agents watching a conversation. Participants get notified about it without being assigned to it. - name: Draft Messages description: >- The unsent reply held for a conversation. Stored in Redis, one per conversation. - name: Search description: >- One search service across conversations, contacts, messages and Help Center articles. - name: Dashboard Apps description: Embedded pages that appear as a tab beside a conversation. - name: Assignment Policies description: How conversations are handed out, and which inbox uses which policy. - name: Files description: Storing a file so another endpoint can attach it. - name: Bot Flows description: >- Scripted conversation flows, their versions, and the publish and rollback that move between them. - name: Billing description: >- Credit balance, usage, invoices, spend controls and the provider-hosted payment flows. - name: AMB Templates description: >- Saved Apple Messages primitive payloads an agent can reuse from the composer. - name: AMB Onboarding description: The in-flight Apple Messages for Business registration for an account. - name: Widget Session description: Starting a widget session and reading the visitor it belongs to. - name: Widget Conversation description: The visitor's conversation and its messages. - name: Widget Context description: Campaigns, agents, labels, events and uploads for a widget session. - name: CSAT Survey description: The public, unauthenticated survey a contact answers from a link. - name: Workspace description: Scheduling and cancelling deletion of the whole workspace. - name: Widget Integrations description: Provider actions available to a visitor session in its own conversation. - name: Orchestration Studio description: >- Administrator-only read APIs for Orchestration Studio cases and knowledge sources. - name: Topic Analytics description: Account Topics readiness, labeling health and usage aggregates. - name: Analytics V2 description: >- Account-scoped metrics, anonymized benchmarks and audited conversation drilldown. - name: Knowledge proposals description: Administrator-only proposal review and revision decisions. - name: Model settings description: Administrator-only routing profiles and Tied-hosted catalogue. paths: /api/v1/accounts/{account_id}/integrations/requests: post: tags: - Integrations summary: Create integration request description: >- Any account member may submit demand. Creates IntegrationRequest on Current.account with Current.user; account_id/user_id in the body are ignored. Catalogue keys normalize known apps; otherwise app_name is squished and matched case-insensitively or stored as typed. Appears in the super-admin integration requests view. Grants no connection or entitlement. Validation returns message and attributes (invalid attribute names), not per-field messages. Connected-app credentials are held by the integration provider and are not returned by any of these operations. ENG-5874 / ENG-5831 track consistent unknown-provider and field-level validation behavior; this documents current behavior. operationId: create-integration-request parameters: - name: account_id in: path required: true schema: type: integer description: Route account; caller must be a member. requestBody: required: false description: >- Flat JSON. Nested controller-name envelopes alone are ignored by current permit lists; unpermitted fields are ignored. content: application/json: schema: type: object properties: catalog_key: type: string nullable: true description: 'catalog key: flat permitted field.' app_name: type: string nullable: true description: 'app name: flat permitted field.' maxLength: 100 website: type: string nullable: true description: 'website: flat permitted field.' maxLength: 255 urgency: type: string nullable: true description: 'urgency: flat permitted field.' enum: - nice_to_have - this_quarter - blocking - null note: type: string nullable: true description: 'note: flat permitted field.' maxLength: 2000 responses: '201': description: Current response content: application/json: schema: $ref: '#/components/schemas/MarketplaceRequest' example: id: 28 requested_app: Synthetic request created_at: '2026-10-22T02:04:56.004Z' x-current-examples: agent: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-agent.json body: id: 29 requested_app: Synthetic request created_at: '2026-10-22T02:04:56.770Z' tenant-isolation: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-tenant-isolation.json body: id: 30 requested_app: synthetic created_at: '2026-10-22T02:05:09.596Z' x-example-provenance: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-default.json synthetic: true scrubbed: true '401': description: >- Unauthenticated, non-member or unauthorized role; auth uses errors[], membership/policy uses error. content: application/json: schema: $ref: '#/components/schemas/MarketplaceAuthError' x-current-examples: foreign: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-foreign.json body: error: You are not authorized to access this account unauthenticated: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-unauthenticated.json body: errors: - You need to sign in or sign up before continuing. '402': description: >- Trial-expired account lock after authentication and membership, before action authorization or validation; no marketplace state changes or cleanup jobs. content: application/json: schema: $ref: '#/components/schemas/MarketplaceTrialLock' x-current-examples: trial-locked: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-trial-locked.json body: error: trial_expired_locked message: >- This workspace trial has ended. Restore billing from the billing page to continue. '422': description: Model validation messages and invalid attribute names. content: application/json: schema: $ref: '#/components/schemas/MarketplaceRequestError' x-current-examples: invalid: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-invalid.json body: message: >- Requested app can't be blank, Urgency is not included in the list attributes: - requested_app - urgency nested: capture_file: >- docs/platform-api/marketplace-evidence/create-integration-request-nested.json body: message: Requested app can't be blank attributes: - requested_app security: - userApiKey: [] components: schemas: MarketplaceRequest: type: object properties: id: type: integer description: id from the current marketplace serializer. requested_app: type: string description: requested app from the current marketplace serializer. created_at: type: string format: date-time description: created at from the current marketplace serializer. required: - id - requested_app - created_at MarketplaceAuthError: oneOf: - $ref: '#/components/schemas/MarketplaceError' - type: object properties: errors: type: array items: type: string required: - errors MarketplaceTrialLock: type: object properties: error: type: string description: Trial-expired lock refusal code. enum: - trial_expired_locked message: type: string description: Exact shared billing restoration guidance. enum: - >- This workspace trial has ended. Restore billing from the billing page to continue. required: - error - message additionalProperties: false MarketplaceRequestError: type: object required: - message - attributes properties: message: type: string description: Joined model validation messages. attributes: type: array items: type: string description: Names of invalid model attributes; no per-field message map. MarketplaceError: type: object properties: error: type: string description: error from the current marketplace serializer. required: - error securitySchemes: userApiKey: type: apiKey in: header name: api_access_token description: >- This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.