> ## Documentation Index > Fetch the complete documentation index at: https://docs.tied.com/llms.txt > Use this file to discover all available pages before exploring further. # Restore an agent configuration version > Restore a version by its public UUID. This is a live configuration change. Supply a unique request_id UUID in the JSON body for each command. Replaying the same request returns the current route; it does not return a stored response. The command writes one audit activity with the signed-in administrator as actor and runs outside an enclosing controller transaction. This operation does not use Idempotency-Key. ## OpenAPI ````yaml /api-reference/openapi.json post /api/v1/accounts/{account_id}/agent_config_route/rollback openapi: 3.0.4 info: title: Tied API description: >- The Tied REST API. Three families of endpoint, each with its own credential: **Application** for everything inside an account, **Platform** for provisioning accounts and users, and **Client** for acting as a contact from your own surface. version: 1.1.0 termsOfService: https://tied.com/legal contact: email: hello@tied.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.tied.com description: Tied cloud security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management - name: Contacts API description: Public contact APIs - name: Conversations API description: Public conversation APIs - name: Messages API description: Public message APIs - name: CSAT Survey Page description: Customer satisfaction survey - name: Account description: >- The authenticated user's own account — read and update account settings. Distinct from the Platform family's **Accounts**, which provisions accounts across an installation. - name: Audit Logs description: Read the account's audit trail - name: Inbox API description: Public inbox lookup by channel identifier - name: Labels description: >- Create and manage the account's labels. Applying one to a conversation or contact is a separate endpoint under those resources. - name: Macros description: >- Saved multi-step actions an agent — or an integration — can run against one or more conversations. - name: Campaigns description: Ongoing website campaigns and one-off SMS and WhatsApp sends. - name: Contact Notes description: Internal notes on a contact. Never visible to the contact. - name: Help Center Categories description: Categories group a portal's articles, one tree per allowed locale. - name: Help Center Articles description: The articles a portal publishes, and their draft and archived states. - name: Summary Reports description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON. - name: Live Reports description: Right-now queue counts. No date range — these describe the present. - name: CSAT description: >- The satisfaction ratings contacts have submitted, and the metrics computed from them. - name: Notifications description: >- The per-user notification feed, its read and snooze state, and the settings that decide what lands in it. - name: Conversation Participants description: >- The agents watching a conversation. Participants get notified about it without being assigned to it. - name: Draft Messages description: >- The unsent reply held for a conversation. Stored in Redis, one per conversation. - name: Search description: >- One search service across conversations, contacts, messages and Help Center articles. - name: Dashboard Apps description: Embedded pages that appear as a tab beside a conversation. - name: Assignment Policies description: How conversations are handed out, and which inbox uses which policy. - name: Files description: Storing a file so another endpoint can attach it. - name: Bot Flows description: >- Scripted conversation flows, their versions, and the publish and rollback that move between them. - name: Billing description: >- Credit balance, usage, invoices, spend controls and the provider-hosted payment flows. - name: AMB Templates description: >- Saved Apple Messages primitive payloads an agent can reuse from the composer. - name: AMB Onboarding description: The in-flight Apple Messages for Business registration for an account. - name: Widget Session description: Starting a widget session and reading the visitor it belongs to. - name: Widget Conversation description: The visitor's conversation and its messages. - name: Widget Context description: Campaigns, agents, labels, events and uploads for a widget session. - name: CSAT Survey description: The public, unauthenticated survey a contact answers from a link. - name: Workspace description: Scheduling and cancelling deletion of the whole workspace. - name: Widget Integrations description: Provider actions available to a visitor session in its own conversation. - name: Orchestration Studio description: >- Administrator-only read APIs for Orchestration Studio cases and knowledge sources. - name: Topic Analytics description: Account Topics readiness, labeling health and usage aggregates. - name: Analytics V2 description: >- Account-scoped metrics, anonymized benchmarks and audited conversation drilldown. - name: Knowledge proposals description: Administrator-only proposal review and revision decisions. - name: Model settings description: Administrator-only routing profiles and Tied-hosted catalogue. - name: Quality Review description: Current quality review queue metadata and manual work state. paths: /api/v1/accounts/{account_id}/agent_config_route/rollback: post: tags: - Orchestration Studio summary: Restore an agent configuration version description: >- Restore a version by its public UUID. This is a live configuration change. Supply a unique request_id UUID in the JSON body for each command. Replaying the same request returns the current route; it does not return a stored response. The command writes one audit activity with the signed-in administrator as actor and runs outside an enclosing controller transaction. This operation does not use Idempotency-Key. operationId: rollback_agent_config_route parameters: - name: account_id in: path required: true description: The numeric ID of the account. schema: type: integer requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/agent_config_rollback_request' responses: '200': description: Success content: application/json: schema: $ref: '#/components/schemas/agent_config_route' example: stable: public_id: 7c1e3487-b294-4d5e-86ea-3f4128738a42 version_number: 1 candidate: null pinned: null rollout_basis_points: 0 updated_at: '2026-10-22T08:48:21.559Z' last_change: operation: rollback occurred_at: '2026-10-22T08:48:21.560Z' actor: id: 133 name: Leland Anderson '400': description: More than one credential type was supplied. content: application/json: schema: $ref: '#/components/schemas/orchestration_studio_credential_conflict' '401': description: Authentication or account membership required. content: application/json: schema: $ref: '#/components/schemas/orchestration_studio_unauthorized' '402': description: Writes are refused while the account trial is expired and locked. content: application/json: schema: $ref: '#/components/schemas/knowledge_model_trial_lock' '403': description: Administrator access is required. content: application/json: schema: $ref: '#/components/schemas/error_message' '404': description: The version is not found in this account. content: application/json: schema: $ref: '#/components/schemas/agent_config_rollback_not_found' '409': description: >- The request_id was used for a different command, or the account route is busy. content: application/json: schema: $ref: '#/components/schemas/agent_config_rollback_error' '422': description: The request fields are malformed or the command is invalid. content: application/json: schema: $ref: '#/components/schemas/agent_config_rollback_error' security: - userApiKey: [] components: schemas: agent_config_rollback_request: type: object properties: version: type: string format: uuid description: Public UUID of the published version to restore as stable. request_id: type: string format: uuid description: >- Client-generated UUID used to make this rollback command replay-safe. required: - version - request_id agent_config_route: type: object properties: stable: type: object nullable: true properties: public_id: type: string format: uuid description: Public UUID identifying the immutable configuration version. version_number: type: integer minimum: 1 description: Account-local publication sequence number, starting at one. required: - public_id - version_number description: Current stable version, or null when none is assigned. candidate: type: object nullable: true properties: public_id: type: string format: uuid description: Public UUID identifying the immutable configuration version. version_number: type: integer minimum: 1 description: Account-local publication sequence number, starting at one. required: - public_id - version_number description: Current candidate version, or null when none is assigned. pinned: type: object nullable: true properties: public_id: type: string format: uuid description: Public UUID identifying the immutable configuration version. version_number: type: integer minimum: 1 description: Account-local publication sequence number, starting at one. required: - public_id - version_number description: Current pinned version, or null when none is assigned. rollout_basis_points: type: integer minimum: 0 description: >- Percentage of traffic assigned to the candidate, in basis points; zero when no rollout is active. updated_at: type: string format: date-time nullable: true description: Time the route was last updated; null when no route exists. last_change: type: object nullable: true properties: operation: type: string enum: - publish - rollout - pin - unpin - rollback description: Account configuration command recorded by this activity. occurred_at: type: string format: date-time description: Time the account configuration activity was recorded. actor: type: object nullable: true properties: id: type: integer description: Internal numeric user ID for the publisher or route actor. name: type: string nullable: true description: >- Display name of the publisher or route actor; null if unavailable. required: - id - name description: >- Signed-in administrator who performed the activity; null if unavailable. required: - operation - occurred_at - actor description: >- Latest account configuration activity, which may be a publish that did not change route pointers; null when no activity is recorded. required: - stable - candidate - pinned - rollout_basis_points - updated_at - last_change orchestration_studio_credential_conflict: type: object properties: error: type: object properties: code: type: string enum: - multiple_credentials description: Conflicting credential types were supplied. required: - code description: The authentication error. required: - error orchestration_studio_unauthorized: description: >- Anonymous requests return errors; an outsider or account bot returns error. oneOf: - type: object properties: errors: type: array items: type: string description: Errors for this response. required: - errors - $ref: '#/components/schemas/error_message' knowledge_model_trial_lock: type: object properties: error: type: string description: Trial lock state. enum: - trial_expired_locked message: type: string description: Restore billing guidance. required: - error - message additionalProperties: false error_message: type: object description: >- The shape returned by `render_unauthorized`, `render_not_found_error` and `render_could_not_create_error`. properties: error: type: string description: A single human-readable message. example: Resource could not be found required: - error agent_config_rollback_not_found: anyOf: - $ref: '#/components/schemas/error_message' - $ref: '#/components/schemas/agent_config_rollback_error' agent_config_rollback_error: type: object properties: error: type: string description: Human-readable explanation of the refusal. code: type: string enum: - invalid_params - invalid_command - unauthorized - not_found - request_conflict - busy description: Stable machine-readable reason for the refusal. required: - error - code securitySchemes: userApiKey: type: apiKey in: header name: api_access_token description: >- This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.