> ## Documentation Index > Fetch the complete documentation index at: https://docs.tied.com/llms.txt > Use this file to discover all available pages before exploring further. # Set automatic offline > Controls whether Tied drops this user to offline on its own when they go idle, for one account membership. Sending no `auto_offline` key is treated as `false` rather than leaving the current value. ## OpenAPI ````yaml /api-reference/openapi.json post /api/v1/profile/auto_offline openapi: 3.0.4 info: title: Tied API description: >- The Tied REST API. Three families of endpoint, each with its own credential: **Application** for everything inside an account, **Platform** for provisioning accounts and users, and **Client** for acting as a contact from your own surface. version: 1.1.0 termsOfService: https://tied.com/legal contact: email: hello@tied.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.tied.com description: Tied cloud security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management - name: Contacts API description: Public contact APIs - name: Conversations API description: Public conversation APIs - name: Messages API description: Public message APIs - name: CSAT Survey Page description: Customer satisfaction survey - name: Account description: >- The authenticated user's own account — read and update account settings. Distinct from the Platform family's **Accounts**, which provisions accounts across an installation. - name: Audit Logs description: Read the account's audit trail - name: Inbox API description: Public inbox lookup by channel identifier - name: Labels description: >- Create and manage the account's labels. Applying one to a conversation or contact is a separate endpoint under those resources. - name: Macros description: >- Saved multi-step actions an agent — or an integration — can run against one or more conversations. - name: Campaigns description: Ongoing website campaigns and one-off SMS and WhatsApp sends. - name: Contact Notes description: Internal notes on a contact. Never visible to the contact. - name: Help Center Categories description: Categories group a portal's articles, one tree per allowed locale. - name: Help Center Articles description: The articles a portal publishes, and their draft and archived states. - name: Summary Reports description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON. - name: Live Reports description: Right-now queue counts. No date range — these describe the present. - name: CSAT description: >- The satisfaction ratings contacts have submitted, and the metrics computed from them. - name: Notifications description: >- The per-user notification feed, its read and snooze state, and the settings that decide what lands in it. - name: Conversation Participants description: >- The agents watching a conversation. Participants get notified about it without being assigned to it. - name: Draft Messages description: >- The unsent reply held for a conversation. Stored in Redis, one per conversation. - name: Search description: >- One search service across conversations, contacts, messages and Help Center articles. - name: Dashboard Apps description: Embedded pages that appear as a tab beside a conversation. - name: Assignment Policies description: How conversations are handed out, and which inbox uses which policy. - name: Files description: Storing a file so another endpoint can attach it. - name: Bot Flows description: >- Scripted conversation flows, their versions, and the publish and rollback that move between them. - name: Billing description: >- Credit balance, usage, invoices, spend controls and the provider-hosted payment flows. - name: AMB Templates description: >- Saved Apple Messages primitive payloads an agent can reuse from the composer. - name: AMB Onboarding description: The in-flight Apple Messages for Business registration for an account. - name: Widget Session description: Starting a widget session and reading the visitor it belongs to. - name: Widget Conversation description: The visitor's conversation and its messages. - name: Widget Context description: Campaigns, agents, labels, events and uploads for a widget session. - name: CSAT Survey description: The public, unauthenticated survey a contact answers from a link. - name: Workspace description: Scheduling and cancelling deletion of the whole workspace. paths: /api/v1/profile/auto_offline: post: tags: - Profile summary: Set automatic offline description: >- Controls whether Tied drops this user to offline on its own when they go idle, for one account membership. Sending no `auto_offline` key is treated as `false` rather than leaving the current value. operationId: set-profile-auto-offline requestBody: required: true content: application/json: schema: $ref: '#/components/schemas/profile_auto_offline_payload' example: profile: account_id: 1 auto_offline: false responses: '200': description: Success content: application/json: schema: $ref: '#/components/schemas/user' example: access_token: EXAMPLE_ACCESS_TOKEN account_id: 1 available_name: Alex avatar_url: '' thumbnail: /dashboard/images/default-contact-avatars/031.svg illustration_avatar: true confirmed: true display_name: Alex message_signature: Alex · Tied Support email: you@example.com id: 1 inviter_id: null name: Alex Rivera provider: email pubsub_token: EXAMPLE_PUBSUB_TOKEN role: administrator ui_settings: illustration_avatar_index: 31 uid: you@example.com type: null accounts: - id: 1 name: Tied status: active active_at: '2026-09-19T21:15:37.761Z' role: administrator permissions: - administrator availability: busy availability_status: busy auto_offline: false custom_role_id: null custom_role: null '404': description: Not found content: application/json: schema: $ref: '#/components/schemas/error_message' '422': description: Validation failed content: application/json: schema: $ref: '#/components/schemas/error_validation' security: - userApiKey: [] components: schemas: profile_auto_offline_payload: type: object required: - profile properties: profile: type: object required: - account_id properties: account_id: type: integer description: Which account membership to set. example: 1 auto_offline: type: boolean description: >- Whether Tied drops this user to offline automatically when they go idle. Omitting it is treated as `false`. description: Which membership to set, and whether automatic offline is on. user: type: object properties: id: type: number description: The numeric ID of the user. access_token: type: string description: >- The user's `userApiKey`. Treat it as a credential — anything holding it can do whatever this user can. account_id: type: number description: The account the response is scoped to. available_name: type: string description: >- What contacts see: the display name when one is set, otherwise the full name. avatar_url: type: string description: URL of an uploaded avatar. Empty when the user has not uploaded one. confirmed: type: boolean description: Whether the user has confirmed their email address. display_name: type: string nullable: true description: >- The name shown to contacts instead of the full name. Null when unset. message_signature: type: string nullable: true description: >- Appended to outgoing replies on inboxes with signatures enabled. Null when unset. email: type: string description: The user's email address, which is also their login. hmac_identifier: type: string description: Identifier used when computing identity verification hashes. inviter_id: type: number nullable: true description: The user who invited this one. Null for the account creator. name: type: string description: The user's full name. provider: type: string description: How the user signs in — `email` for a password login. pubsub_token: type: string description: >- Token for the realtime channel this user subscribes to. Treat it as a credential. role: type: string enum: - agent - administrator description: The role in the account this response is scoped to. ui_settings: type: object description: Dashboard preferences — sidebar state, chosen avatar, and similar. uid: type: string description: >- The unique identifier the auth provider knows the user by. The same as the email for a password login. type: type: string nullable: true description: Set for non-human users such as agent bots. Null for a person. custom_attributes: type: object description: >- Available for users who are created through platform APIs and has custom attributes associated. accounts: type: array items: type: object properties: id: type: number description: The account ID. name: type: string description: The account name. status: type: string description: Whether the account is active or suspended. active_at: type: string format: date-time description: >- When the user last used this account. Drives which account the dashboard opens on. role: type: string enum: - administrator - agent description: The user's role in this account. permissions: type: array items: type: string description: >- The effective permissions, expanded from the role and any custom role. availability: type: string description: The availability the user has chosen in this account. availability_status: type: string description: >- The availability Tied computes, which automatic offline can pull to `offline` regardless of the choice. auto_offline: type: boolean description: >- Whether Tied drops this user offline automatically when they go idle. custom_role_id: type: number nullable: true description: The custom role applied in this account, if any. custom_role: type: object nullable: true description: >- The expanded custom role. Null when the user has only a standard role. description: >- Every account this user belongs to, with their role and availability in each. A user can be an administrator in one and an agent in another. thumbnail: type: string description: Path or URL of the avatar shown in the dashboard. illustration_avatar: type: boolean description: >- Whether `thumbnail` is a generated illustration rather than an upload. error_message: type: object description: >- The shape returned by `render_unauthorized`, `render_not_found_error` and `render_could_not_create_error`. properties: error: type: string description: A single human-readable message. example: Resource could not be found required: - error error_validation: type: object description: >- The shape returned by `render_record_invalid` when a model validation fails. properties: message: type: string description: The record's full error messages, comma-joined. example: Url has already been taken attributes: type: array description: The attributes that failed validation. items: type: string example: - url required: - message securitySchemes: userApiKey: type: apiKey in: header name: api_access_token description: >- This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.