> ## Documentation Index > Fetch the complete documentation index at: https://docs.tied.com/llms.txt > Use this file to discover all available pages before exploring further. # Show item work coordination > Administrator-only manual assignment/work coordination. This does not write a quality verdict or edit a golden case. GET accepts no query parameters. ## OpenAPI ````yaml /api-reference/openapi.json get /api/v1/accounts/{account_id}/quality_review_items/{quality_review_item_id}/work_state openapi: 3.0.4 info: title: Tied API description: >- The Tied REST API. Three families of endpoint, each with its own credential: **Application** for everything inside an account, **Platform** for provisioning accounts and users, and **Client** for acting as a contact from your own surface. version: 1.1.0 termsOfService: https://tied.com/legal contact: email: hello@tied.com license: name: MIT License url: https://opensource.org/licenses/MIT servers: - url: https://app.tied.com description: Tied cloud security: [] tags: - name: Account AgentBots description: Account-specific Agent Bots - name: Agents description: Agent management APIs - name: Canned Responses description: Pre-defined responses for common queries - name: Contacts description: Contact management APIs - name: Contact Labels description: Manage contact labels - name: Conversation Assignments description: Manage conversation assignments - name: Conversation Labels description: Manage conversation labels - name: Conversations description: Conversation management APIs - name: Custom Attributes description: Custom fields for contacts and conversations - name: Custom Filters description: Saved filters for conversations - name: Inboxes description: Communication channels setup - name: Integrations description: Third-party integrations - name: Messages description: Message management APIs - name: Profile description: User profile APIs - name: Reports description: Analytics and reporting APIs - name: Teams description: Team management APIs - name: Webhooks description: Event notification webhooks - name: Automation Rule description: Workflow automation rules - name: Help Center description: Knowledge base management - name: Contacts API description: Public contact APIs - name: Conversations API description: Public conversation APIs - name: Messages API description: Public message APIs - name: CSAT Survey Page description: Customer satisfaction survey - name: Account description: >- The authenticated user's own account — read and update account settings. Distinct from the Platform family's **Accounts**, which provisions accounts across an installation. - name: Audit Logs description: Read the account's audit trail - name: Inbox API description: Public inbox lookup by channel identifier - name: Labels description: >- Create and manage the account's labels. Applying one to a conversation or contact is a separate endpoint under those resources. - name: Macros description: >- Saved multi-step actions an agent — or an integration — can run against one or more conversations. - name: Campaigns description: Ongoing website campaigns and one-off SMS and WhatsApp sends. - name: Contact Notes description: Internal notes on a contact. Never visible to the contact. - name: Help Center Categories description: Categories group a portal's articles, one tree per allowed locale. - name: Help Center Articles description: The articles a portal publishes, and their draft and archived states. - name: Summary Reports description: Per-agent, per-team, per-inbox and per-label totals for a period, as JSON. - name: Live Reports description: Right-now queue counts. No date range — these describe the present. - name: CSAT description: >- The satisfaction ratings contacts have submitted, and the metrics computed from them. - name: Notifications description: >- The per-user notification feed, its read and snooze state, and the settings that decide what lands in it. - name: Conversation Participants description: >- The agents watching a conversation. Participants get notified about it without being assigned to it. - name: Draft Messages description: >- The unsent reply held for a conversation. Stored in Redis, one per conversation. - name: Search description: >- One search service across conversations, contacts, messages and Help Center articles. - name: Dashboard Apps description: Embedded pages that appear as a tab beside a conversation. - name: Assignment Policies description: How conversations are handed out, and which inbox uses which policy. - name: Files description: Storing a file so another endpoint can attach it. - name: Bot Flows description: >- Scripted conversation flows, their versions, and the publish and rollback that move between them. - name: Billing description: >- Credit balance, usage, invoices, spend controls and the provider-hosted payment flows. - name: AMB Templates description: >- Saved Apple Messages primitive payloads an agent can reuse from the composer. - name: AMB Onboarding description: The in-flight Apple Messages for Business registration for an account. - name: Widget Session description: Starting a widget session and reading the visitor it belongs to. - name: Widget Conversation description: The visitor's conversation and its messages. - name: Widget Context description: Campaigns, agents, labels, events and uploads for a widget session. - name: CSAT Survey description: The public, unauthenticated survey a contact answers from a link. - name: Workspace description: Scheduling and cancelling deletion of the whole workspace. - name: Widget Integrations description: Provider actions available to a visitor session in its own conversation. - name: Orchestration Studio description: >- Administrator-only read APIs for Orchestration Studio cases and knowledge sources. - name: Topic Analytics description: Account Topics readiness, labeling health and usage aggregates. - name: Analytics V2 description: >- Account-scoped metrics, anonymized benchmarks and audited conversation drilldown. - name: Knowledge proposals description: Administrator-only proposal review and revision decisions. - name: Model settings description: Administrator-only routing profiles and Tied-hosted catalogue. - name: Quality Review description: Current quality review queue metadata and manual work state. paths: /api/v1/accounts/{account_id}/quality_review_items/{quality_review_item_id}/work_state: parameters: - name: account_id in: path required: true description: Account id established by the authenticated account membership. schema: type: integer format: int64 - name: quality_review_item_id in: path required: true description: Identifier of the account-owned quality review item. schema: type: integer format: int64 minimum: 1 maximum: 9223372036854776000 get: tags: - Quality Review summary: Show item work coordination description: >- Administrator-only manual assignment/work coordination. This does not write a quality verdict or edit a golden case. GET accepts no query parameters. operationId: show_quality_review_item_work_state responses: '200': description: Current assignment and work state. content: application/json: schema: $ref: '#/components/schemas/quality_review_work_state' examples: default: summary: Actual default response using synthetic persisted fixtures. value: item_id: 3 assigned_user_id: null worked: false lock_version: 0 '400': description: The request supplied more than one account API credential type. content: application/json: schema: $ref: '#/components/schemas/orchestration_studio_credential_conflict' examples: multiple-credentials: summary: Actual inherited credential-conflict response. value: error: code: multiple_credentials '401': description: Current response content: application/json: schema: $ref: '#/components/schemas/account_api_unauthorized' examples: unauthenticated: summary: >- Actual unauthenticated response using synthetic persisted fixtures. value: errors: - You need to sign in or sign up before continuing. impersonation-ended: summary: >- Actual impersonation-ended response using synthetic persisted fixtures. value: error: code: impersonation_ended '403': description: Current response content: application/json: schema: $ref: '#/components/schemas/studio_quality_authorization_error' examples: agent: summary: Actual agent response using synthetic persisted fixtures. value: error: You are not authorized to do this action '404': description: Current response content: application/json: schema: $ref: '#/components/schemas/studio_quality_error' '422': description: Current response content: application/json: schema: $ref: '#/components/schemas/studio_quality_work_error' security: - userApiKey: [] components: schemas: quality_review_work_state: type: object required: - item_id - assigned_user_id - worked - lock_version properties: item_id: type: integer format: int64 description: Identifier of the quality review item. assigned_user_id: type: integer format: int64 nullable: true description: Assigned account member user id, or null when unassigned. worked: type: boolean description: Whether a reviewer has marked work as completed. lock_version: type: integer format: int64 minimum: 0 description: Current concurrency version for the work state. additionalProperties: false orchestration_studio_credential_conflict: type: object properties: error: type: object properties: code: type: string enum: - multiple_credentials description: Conflicting credential types were supplied. required: - code description: The authentication error. required: - error account_api_unauthorized: description: >- Unauthenticated and ended-impersonation response shapes from inherited account API guards. oneOf: - $ref: '#/components/schemas/error_unauthenticated' - $ref: '#/components/schemas/studio_quality_error' - $ref: '#/components/schemas/impersonation_ended_error' studio_quality_authorization_error: description: Ordinary role refusal or structured inherited impersonation refusal. oneOf: - $ref: '#/components/schemas/studio_quality_error' - $ref: '#/components/schemas/impersonation_forbidden_error' studio_quality_error: type: object required: - error properties: error: type: string description: Error message or refusal code returned by the controller. additionalProperties: false studio_quality_work_error: type: object required: - error properties: error: type: string enum: - forbidden - not_found - invalid_parameters - invalid_assignee - stale_version - retry_required - membership_changed description: Error message or refusal code returned by the controller. additionalProperties: false error_unauthenticated: type: object description: >- Returned by Devise when the `api_access_token` header is absent entirely, before the token check runs. Note `errors` holds plain strings, not objects. properties: errors: type: array items: type: string example: - You need to sign in or sign up before continuing. description: >- One or more messages explaining why the request was not authenticated. required: - errors impersonation_ended_error: type: object required: - error additionalProperties: false description: Structured 401 refusal returned for an ended impersonation session. properties: error: type: object required: - code additionalProperties: false description: Structured inherited impersonation refusal details. properties: code: type: string enum: - impersonation_ended description: Current impersonation refusal code. impersonation_forbidden_error: type: object required: - error additionalProperties: false description: >- Structured 403 refusal returned by the inherited account API impersonation guard. properties: error: type: object required: - code additionalProperties: false description: Structured inherited impersonation refusal details. properties: code: type: string enum: - impersonation_read_only - impersonation_wrong_account - impersonation_blocked_action description: Current impersonation refusal code. securitySchemes: userApiKey: type: apiKey in: header name: api_access_token description: >- This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.