> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tied.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom reply email and domain

> Send as your own address, on your own domain, instead of Tied's default.

Forwarding ([set up first](/channels/email)) gets your existing inbox receiving through Tied. It doesn't change how a reply looks on the way out — that's controlled by two separate account-level flags, both off until Tied turns them on for you.

<Info>
  Both settings live in **account-level General Settings**, not on an individual inbox — they apply across
  every email inbox on the account.
</Info>

## The two flags

| Flag | Unlocks | Also requires |
| - | - | - |
| **`custom_reply_email`** | A **Support Email** field — the address your replies appear to come from | `inbound_emails` |
| **`custom_reply_domain`** | An **Incoming Email Domain** field — the domain your generated forwarding address lives on | `inbound_emails` |

Both are off by default and account-wide once enabled. Neither replaces the per-channel address you set up when connecting an email inbox — they change how that channel presents itself, not how it's created.

## Authorizing your domain to send

<Warning>
  **Sending "from" a domain that hasn't authorized the sending server gets flagged as spoofed.** Gmail,
  Outlook and every major receiver check SPF and DKIM on the sending domain before trusting a message.
  That's true of any provider you point a custom domain at, Tied included.
</Warning>

Plan for this as a DNS task, not a dashboard task — someone with access to your domain's DNS will need to add the records that authorize Tied's mail infrastructure to send as you, before mail from your own domain is trusted rather than spam-flagged.

## No channel fee

This is a deliverability setup, not a metered channel — no Tied channel fee applies. See [Channel fees](/pricing/channel-fees).

## Next

<CardGroup cols={2}>
  <Card title="Email" icon="mail" href="/channels/email">
    Forwarding and threading — set this up first.
  </Card>

  <Card title="Channel fees" icon="radio" href="/pricing/channel-fees">
    What every channel costs to deliver on, and what doesn't.
  </Card>
</CardGroup>


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