> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tied.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tied documentation

> One orchestration agent that reads your customer's context, applies your rules, and acts across the systems you already run.

Documentation

# One agent. Every system. Every channel.

Tied's orchestration agent reads your customer's context, applies your rules, and acts across
the systems you already run — then answers wherever the conversation started.

[Start the quickstart](https://docs.tied.com/quickstart.md)
[How the agent works](https://docs.tied.com/agents.md)

Most support software routes conversations to people. Tied resolves them — reading your order system, your billing system and your auth provider, acting in them, and telling the customer what it did. Channels are where that happens; resolution is what it does.

> [card] [Quickstart](https://docs.tied.com/quickstart.md)
>
> Ten minutes from signing up to watching an AI agent resolve a real conversation.

> [card] [Core concepts](https://docs.tied.com/concepts.md)
>
> The dozen nouns every other page assumes you know.

> [card] [Connect a channel](https://docs.tied.com/channels.md)
>
> Every channel compared, and what it takes to turn each one on.

> [card] [How pricing works](https://docs.tied.com/pricing.md)
>
> Two numbers per resolution, published discriminators, and no markup on model tokens.

## How a message flows

![A message travels from a customer through a channel into an inbox, where routing sends it to either a human agent or an AI agent. The AI agent can take actions in your connected systems. Every step emits a signed event to analytics, receipts and billing.](https://mintcdn.com/tied/EKg57bTFCkV_E_Je/images/diagrams/message-flow-light.svg?fit=max\&auto=format\&n=EKg57bTFCkV_E_Je\&q=85\&s=2db5df4039b3342fbbe12fe9ad41d80a)

A message arrives on a channel, lands in an inbox, and is routed. An AI agent picks it up and either answers from knowledge, reads your connected systems, or acts in them. When it can't finish, it hands to a human — and that handoff is free.

> [card] [Read the full lifecycle](https://docs.tied.com/message-lifecycle.md)
>
> What happens at each step, and where the decision points are.

## Start where you are

> [card] [Setting Tied up](https://docs.tied.com/setup-checklist.md)
>
> The five things to do first, in order.

> [card] [Running a support team](https://docs.tied.com/inbox.md)
>
> The shared inbox, routing, macros, teams and CSAT.

> [card] [Building on the API](https://docs.tied.com/api-reference.md)
>
> Every endpoint, webhooks and a live playground.

## What makes Tied different

> [accordion] Channels other platforms treat as afterthoughts
>
> Apple Messages for Business with all eight rich primitives, RCS with verified sender and rich cards,
> and voice — built as first-class channels rather than SMS with a different label.
> [Compare every channel](https://docs.tied.com/channels.md).

> [accordion] Agents that act, not just answer
>
> An agent that can only talk has to ask the customer whether its answer worked. An agent that can see
> your auth provider, payment processor and order system can check. That difference is what makes
> outcome-based pricing honest. [What counts as a resolution](https://docs.tied.com/pricing/resolutions.md).

> [accordion] Pricing you can audit
>
> Seven resolution classes, each with a mechanical discriminator evaluated against a signed action
> trail. The class on your invoice is provable from the receipt, by you, without asking us.
> [Resolution pricing](https://docs.tied.com/pricing/resolution-pricing.md).

> [accordion] Zero markup on model tokens
>
> Model cost passes through at exactly what the provider charged, itemized and reconciled monthly —
> or bring your own key and it never touches our billing at all.
> [Model costs and BYOK](https://docs.tied.com/pricing/model-costs-byok.md).


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