> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tied.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Credits

> One prepaid balance for resolutions and channel usage, pegged at ten cents per credit.

Everything in these docs is quoted in **dollars**, and dollars are what you are charged. Credits are the internal unit those dollars draw from, and the two never diverge.

They exist so that resolutions, channel usage and everything else draw down one balance instead of several.

<Info>
  **The peg is fixed, not a floating conversion.** Your invoice reconciles either way — the dollar
  figure and the credit figure are the same number. There is no exchange rate to watch and no way for
  the value of a credit to move underneath you.
</Info>

## What a credit is worth

| Resolution class | Dollars | Credits |
| - | - | - |
| `knowledge` | \$0.35 | 3.5 |
| `read` | \$0.50 | 5 |
| `write_simple` | \$0.70 | 7 |
| `write_financial` | \$0.95 | 9.5 |
| `orchestrated` | \$1.90 | 19 |

## What draws down your balance

* **Resolutions** — the orchestration fee, at the class rate above.
* **LLM cost** on Tied-supplied keys, at provider rate with zero markup. On BYOK this never touches your Tied balance at all, because you pay the provider directly.
* **Channel usage** — carrier passthrough and platform fees. See [Channel fees](/pricing/channel-fees).
* **Tied Teammate** usage.

Assisted routing does not draw anything: if the agent hands off to a human, there is no charge. Neither does a conversation that produced no billable resolution.

<img src="https://mintcdn.com/tied/EKg57bTFCkV_E_Je/images/diagrams/credit-balance-light.svg?fit=max&auto=format&n=EKg57bTFCkV_E_Je&q=85&s=466e4a87a3b371071f1fa22e72108aa8" alt="What tops up the prepaid credit balance, what draws it down, and how a voided resolution posts back." className="block dark:hidden w-full my-8" noZoom width="900" height="440" data-path="images/diagrams/credit-balance-light.svg" />

<img src="https://mintcdn.com/tied/EKg57bTFCkV_E_Je/images/diagrams/credit-balance-dark.svg?fit=max&auto=format&n=EKg57bTFCkV_E_Je&q=85&s=b2585eb0a3f13056126c1ee8a9c05742" alt="What tops up the prepaid credit balance, what draws it down, and how a voided resolution posts back." className="hidden dark:block w-full my-8" noZoom width="900" height="440" data-path="images/diagrams/credit-balance-dark.svg" />

## Included monthly credits

Every plan includes a monthly credit allowance that scales with your seat count.

| | Starter | Business | Advanced | Enterprise |
| - | - | - | - | - |
| Included credits per seat / month | 100 (\~\$10) | 300 (\~\$30) | 600 (\~\$60) | Custom |

Three things to know about them:

<Steps>
  <Step title="They are pooled org-wide">
    Included credits scale with your seat count but are not assigned per user. A five-seat Business
    account has 1,500 credits available to the whole organisation, not 300 locked to each person.
  </Step>

  <Step title="They reset monthly">
    Unused included credits do not roll over.
  </Step>

  <Step title="They apply to AI usage">
    Resolutions and Tied Teammate. Usage beyond the included allowance draws from purchased credits.
  </Step>
</Steps>

## Top-ups and auto-recharge

When included credits run out, usage draws from your purchased credit balance. You can add credits manually at any time, or set an auto-recharge threshold so a top-up triggers automatically before the balance reaches zero.

## Credits from voided resolutions

A billed resolution can be voided after the fact — if the same issue reopens within 30 days, or if the customer ever leaves negative feedback on it. When that happens the credit posts **automatically**: you do not file anything, open a ticket, or argue a case. The credit is created within 24 hours of the signal and netted against your next invoice, with its own line and the reason attached in the in-app view. It covers that resolution's orchestration fee plus its own model-cost lines.

A guarantee you have to chase is not a guarantee. See [The money-back guarantee](/pricing/guarantee) for exactly what triggers a credit, and [What counts as a resolution](/pricing/resolutions).

## Next

<CardGroup cols={2}>
  <Card title="Billing and invoices" icon="file-text" href="/pricing/billing">
    Seats, proration, payment methods and reading an invoice.
  </Card>

  <Card title="Channel fees" icon="radio" href="/pricing/channel-fees">
    What channel usage costs, and how it is separated from resolutions.
  </Card>
</CardGroup>


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