Create an assignment policy
Creates a routing policy. Creating one does not route anything by itself — bind it to an inbox with the inbox assignment-policy endpoint.
fair_distribution_limit and fair_distribution_window together cap how much work one agent is given: at most limit conversations in any window seconds.
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Body
The policy to create or update.
Response
Success
The numeric ID of the policy.
The policy name, unique within the account.
What the policy is for.
How conversations are handed out. round_robin on every plan; further orders may be available on yours.
Which waiting conversation is handed out first.
earliest_created, longest_waiting How many conversations one agent may be given inside the window.
The window, in seconds, the limit is measured over.
Whether the policy is in force.
How many inboxes currently use this policy.