Submit a CSAT rating

curl --request PATCH \
  --url https://app.tied.com/public/api/v1/csat_survey/{id} \
  --header 'Content-Type: application/json' \
  --data '
{
  "message": {
    "submitted_values": {
      "csat_survey_response": {
        "rating": 4,
        "feedback_message": "Quick and clear, thank you."
      }
    }
  }
}
'

import requests

url = "https://app.tied.com/public/api/v1/csat_survey/{id}"

payload = { "message": { "submitted_values": { "csat_survey_response": {
                "rating": 4,
                "feedback_message": "Quick and clear, thank you."
            } } } }
headers = {"Content-Type": "application/json"}

response = requests.patch(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PATCH',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({
    message: {
      submitted_values: {
        csat_survey_response: {rating: 4, feedback_message: 'Quick and clear, thank you.'}
      }
    }
  })
};

fetch('https://app.tied.com/public/api/v1/csat_survey/{id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

require 'uri'
require 'net/http'

url = URI("https://app.tied.com/public/api/v1/csat_survey/{id}")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Patch.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"message\": {\n    \"submitted_values\": {\n      \"csat_survey_response\": {\n        \"rating\": 4,\n        \"feedback_message\": \"Quick and clear, thank you.\"\n      }\n    }\n  }\n}"

response = http.request(request)
puts response.read_body

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.tied.com/public/api/v1/csat_survey/{id}"

	payload := strings.NewReader("{\n  \"message\": {\n    \"submitted_values\": {\n      \"csat_survey_response\": {\n        \"rating\": 4,\n        \"feedback_message\": \"Quick and clear, thank you.\"\n      }\n    }\n  }\n}")

	req, _ := http.NewRequest("PATCH", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "id": 1200,
  "csat_survey_response": {
    "id": 29,
    "account_id": 1,
    "conversation_id": 338,
    "message_id": 1200,
    "rating": 5,
    "feedback_message": "Sorted in one reply, and the agent explained why it happened. Ideal.",
    "contact_id": 262,
    "assigned_agent_id": null,
    "created_at": "2026-09-21T04:05:21.113Z",
    "updated_at": "2026-09-21T04:05:21.113Z"
  },
  "display_type": "emoji",
  "content": null,
  "inbox_avatar_url": "",
  "inbox_name": "Webchat",
  "locale": "en",
  "conversation_id": 338,
  "created_at": "2026-09-21T00:46:20.542Z"
}

{
  "error": "Resource could not be found"
}

{
  "message": "Url has already been taken",
  "attributes": [
    "url"
  ]
}