Apply an action to many records
Changes status, assignee, team, priority or labels across a list of conversations or contacts in one call. type accepts Conversation or Contact only; anything else returns a 422 with {"success": false}.
The work is queued, so the 200 means accepted. Nothing tells you which records succeeded — read them back if you need to be sure.
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Body
What the ids refer to. Anything else returns a 422 with {"success": false}.
Conversation, Contact The records to act on. Conversations are named by display_id.
Attributes to set — status, assignee_id, team_id, priority, snoozed_until.
Labels to add or remove, as {"add": [...], "remove": [...]}.
Response
Accepted