Conversations Filter

curl --request POST \
  --url https://app.tied.com/api/v1/accounts/{account_id}/conversations/filter \
  --header 'Content-Type: application/json' \
  --header 'api_access_token: <api-key>' \
  --data '
{
  "payload": [
    {
      "attribute_key": "browser_language",
      "filter_operator": "not_equal_to",
      "values": [
        "en"
      ],
      "query_operator": "AND"
    },
    {
      "attribute_key": "status",
      "filter_operator": "equal_to",
      "values": [
        "pending"
      ],
      "query_operator": null
    }
  ]
}
'

import requests

url = "https://app.tied.com/api/v1/accounts/{account_id}/conversations/filter"

payload = { "payload": [
        {
            "attribute_key": "browser_language",
            "filter_operator": "not_equal_to",
            "values": ["en"],
            "query_operator": "AND"
        },
        {
            "attribute_key": "status",
            "filter_operator": "equal_to",
            "values": ["pending"],
            "query_operator": None
        }
    ] }
headers = {
    "api_access_token": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {api_access_token: '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    payload: [
      {
        attribute_key: 'browser_language',
        filter_operator: 'not_equal_to',
        values: ['en'],
        query_operator: 'AND'
      },
      {
        attribute_key: 'status',
        filter_operator: 'equal_to',
        values: ['pending'],
        query_operator: null
      }
    ]
  })
};

fetch('https://app.tied.com/api/v1/accounts/{account_id}/conversations/filter', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

require 'uri'
require 'net/http'

url = URI("https://app.tied.com/api/v1/accounts/{account_id}/conversations/filter")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["api_access_token"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"payload\": [\n    {\n      \"attribute_key\": \"browser_language\",\n      \"filter_operator\": \"not_equal_to\",\n      \"values\": [\n        \"en\"\n      ],\n      \"query_operator\": \"AND\"\n    },\n    {\n      \"attribute_key\": \"status\",\n      \"filter_operator\": \"equal_to\",\n      \"values\": [\n        \"pending\"\n      ],\n      \"query_operator\": null\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://app.tied.com/api/v1/accounts/{account_id}/conversations/filter"

	payload := strings.NewReader("{\n  \"payload\": [\n    {\n      \"attribute_key\": \"browser_language\",\n      \"filter_operator\": \"not_equal_to\",\n      \"values\": [\n        \"en\"\n      ],\n      \"query_operator\": \"AND\"\n    },\n    {\n      \"attribute_key\": \"status\",\n      \"filter_operator\": \"equal_to\",\n      \"values\": [\n        \"pending\"\n      ],\n      \"query_operator\": null\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("api_access_token", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

{
  "meta": {
    "mine_count": 1,
    "unassigned_count": 24,
    "all_count": 25
  },
  "payload": [
    {
      "meta": {
        "sender": {
          "additional_attributes": {
            "city": "San Francisco",
            "country": "United States",
            "location": "San Francisco, United States",
            "description": "Head of Customer Experience at Northwind Supply. Migrating off a legacy helpdesk and launching on Apple Messages first. Prefers async follow-up.",
            "company_name": "Northwind Supply Co.",
            "country_code": "US",
            "created_at_ip": "203.0.113.10",
            "updated_at_ip": "203.0.113.10",
            "avatar_url_hash": "0000000000000000000000000000000000000000",
            "social_profiles": {
              "github": "mokonkwo",
              "tiktok": "northwindsupply",
              "twitter": "mayabuildscx",
              "facebook": "northwindsupply",
              "linkedin": "maya-okonkwo",
              "instagram": "northwind.supply"
            },
            "last_avatar_sync_at": "2026-09-21T02:21:05Z",
            "social_telegram_user_name": "maya_okonkwo"
          },
          "availability_status": "offline",
          "email": "maya@northwindsupply.com",
          "id": 135,
          "name": "Maya Okonkwo",
          "phone_number": "+14155550198",
          "blocked": false,
          "identifier": "in_example",
          "thumbnail": "https://app.tied.com/rails/active_storage/blobs/proxy/EXAMPLE/avatar.png",
          "thumbnail_background_color": null,
          "domain_logo_avatar": false,
          "customer_verified": true,
          "custom_attributes": {
            "plan_tier": "Premium",
            "lead_source": "Apple Messages — pricing page",
            "profile_url": "https://tied.com/customers/northwind-supply",
            "customer_since": "2024-03-15",
            "lifetime_value": "48500",
            "loyalty_discount": "12",
            "newsletter_opt_in": true,
            "satisfaction_score": "92"
          },
          "last_activity_at": 1789957263,
          "created_at": 1789957262
        },
        "channel": "Channel::Amb",
        "assignee": {
          "id": 1,
          "account_id": 1,
          "availability_status": "offline",
          "auto_offline": true,
          "confirmed": true,
          "email": "you@example.com",
          "provider": "email",
          "available_name": "Alex Rivera",
          "name": "Alex Rivera",
          "role": "administrator",
          "thumbnail": "/dashboard/images/default-contact-avatars/031.svg",
          "avatar_url": "",
          "illustration_avatar": true,
          "accent_color": null,
          "custom_role_id": null
        },
        "hmac_verified": false
      },
      "id": 155,
      "messages": [
        {
          "id": 507,
          "content": "Tuesday at 11 works — see you then!",
          "account_id": 1,
          "inbox_id": 1,
          "conversation_id": 155,
          "message_type": 0,
          "created_at": 1789957083,
          "updated_at": "2026-09-21T02:18:03.023Z",
          "private": false,
          "status": "sent",
          "source_id": null,
          "content_type": "text",
          "content_attributes": {},
          "sender_type": "Contact",
          "sender_id": 135,
          "external_source_ids": {},
          "additional_attributes": {},
          "processed_message_content": null,
          "sentiment": {},
          "source_identity_uniqueness_exempt_at": null,
          "actor": null,
          "conversation": {
            "assignee_id": 1,
            "unread_count": 0,
            "last_activity_at": 1789957263,
            "contact_inbox": {
              "source_id": "sr_example"
            }
          },
          "sender": {
            "additional_attributes": {
              "city": "San Francisco",
              "country": "United States",
              "location": "San Francisco, United States",
              "description": "Head of Customer Experience at Northwind Supply. Migrating off a legacy helpdesk and launching on Apple Messages first. Prefers async follow-up.",
              "company_name": "Northwind Supply Co.",
              "country_code": "US",
              "created_at_ip": "203.0.113.10",
              "updated_at_ip": "203.0.113.10",
              "avatar_url_hash": "0000000000000000000000000000000000000000",
              "social_profiles": {
                "github": "mokonkwo",
                "tiktok": "northwindsupply",
                "twitter": "mayabuildscx",
                "facebook": "northwindsupply",
                "linkedin": "maya-okonkwo",
                "instagram": "northwind.supply"
              },
              "last_avatar_sync_at": "2026-09-21T02:21:05Z",
              "social_telegram_user_name": "maya_okonkwo"
            },
            "custom_attributes": {
              "plan_tier": "Premium",
              "lead_source": "Apple Messages — pricing page",
              "profile_url": "https://tied.com/customers/northwind-supply",
              "customer_since": "2024-03-15",
              "lifetime_value": "48500",
              "loyalty_discount": "12",
              "newsletter_opt_in": true,
              "satisfaction_score": "92"
            },
            "email": "maya@northwindsupply.com",
            "id": 135,
            "identifier": "in_example",
            "name": "Maya Okonkwo",
            "phone_number": "+14155550198",
            "thumbnail": "https://app.tied.com/rails/active_storage/blobs/proxy/EXAMPLE/avatar.png",
            "thumbnail_background_color": null,
            "domain_logo_avatar": false,
            "customer_verified": true,
            "blocked": false,
            "type": "contact"
          }
        }
      ],
      "account_id": 1,
      "uuid": "00000000-0000-4000-8000-000000000000",
      "additional_attributes": {
        "browser": {
          "device_name": "iPhone",
          "browser_name": "Safari",
          "platform_name": "iOS",
          "browser_version": "18.4",
          "platform_version": "18.4"
        },
        "referer": "https://tied.com/pricing",
        "initiated_at": {
          "timestamp": "2026-09-21 02:21:02 UTC"
        },
        "browser_language": "en",
        "spinoco_instance_id": "demo-instance-8"
      },
      "agent_last_seen_at": 1789957143,
      "assignee_last_seen_at": 0,
      "can_reply": true,
      "contact_last_seen_at": 0,
      "custom_attributes": {
        "setup_stage": "Apple Messages connected — flows next",
        "migrating_from": "Legacy helpdesk — 40k tickets to import",
        "primary_channel": "Apple Messages",
        "onboarding_status": "Confirmed",
        "onboarding_call_at": "2026-09-22T11:00:00Z"
      },
      "inbox_id": 1,
      "labels": [
        "needs-reply",
        "scheduling"
      ],
      "muted": false,
      "snoozed_until": null,
      "status": "open",
      "created_at": 1789957262,
      "updated_at": 1789957265.1759071,
      "timestamp": 1789957263,
      "first_reply_created_at": 0,
      "unread_count": 0,
      "last_non_activity_message": {
        "id": 507,
        "content": "Tuesday at 11 works — see you then!",
        "account_id": 1,
        "inbox_id": 1,
        "conversation_id": 155,
        "message_type": 0,
        "created_at": 1789957083,
        "updated_at": "2026-09-21T02:18:03.023Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {},
        "sender_type": "Contact",
        "sender_id": 135,
        "external_source_ids": {},
        "additional_attributes": {},
        "processed_message_content": null,
        "sentiment": {},
        "source_identity_uniqueness_exempt_at": null,
        "actor": null,
        "conversation": {
          "assignee_id": 1,
          "unread_count": 0,
          "last_activity_at": 1789957263,
          "contact_inbox": {
            "source_id": "sr_example"
          }
        },
        "sender": {
          "additional_attributes": {
            "city": "San Francisco",
            "country": "United States",
            "location": "San Francisco, United States",
            "description": "Head of Customer Experience at Northwind Supply. Migrating off a legacy helpdesk and launching on Apple Messages first. Prefers async follow-up.",
            "company_name": "Northwind Supply Co.",
            "country_code": "US",
            "created_at_ip": "203.0.113.10",
            "updated_at_ip": "203.0.113.10",
            "avatar_url_hash": "0000000000000000000000000000000000000000",
            "social_profiles": {
              "github": "mokonkwo",
              "tiktok": "northwindsupply",
              "twitter": "mayabuildscx",
              "facebook": "northwindsupply",
              "linkedin": "maya-okonkwo",
              "instagram": "northwind.supply"
            },
            "last_avatar_sync_at": "2026-09-21T02:21:05Z",
            "social_telegram_user_name": "maya_okonkwo"
          },
          "custom_attributes": {
            "plan_tier": "Premium",
            "lead_source": "Apple Messages — pricing page",
            "profile_url": "https://tied.com/customers/northwind-supply",
            "customer_since": "2024-03-15",
            "lifetime_value": "48500",
            "loyalty_discount": "12",
            "newsletter_opt_in": true,
            "satisfaction_score": "92"
          },
          "email": "maya@northwindsupply.com",
          "id": 135,
          "identifier": "in_example",
          "name": "Maya Okonkwo",
          "phone_number": "+14155550198",
          "thumbnail": "https://app.tied.com/rails/active_storage/blobs/proxy/EXAMPLE/avatar.png",
          "thumbnail_background_color": null,
          "domain_logo_avatar": false,
          "customer_verified": true,
          "blocked": false,
          "type": "contact"
        }
      },
      "last_activity_at": 1789957263,
      "priority": "high",
      "waiting_since": 0,
      "sla_policy_id": null
    },
    {
      "meta": {
        "sender": {
          "additional_attributes": {},
          "availability_status": "offline",
          "email": null,
          "id": 15,
          "name": "Sophia Reed",
          "phone_number": null,
          "blocked": false,
          "identifier": null,
          "thumbnail": "",
          "thumbnail_background_color": null,
          "domain_logo_avatar": false,
          "customer_verified": false,
          "custom_attributes": {},
          "created_at": 1789850192
        },
        "channel": "Channel::Whatsapp",
        "hmac_verified": false
      },
      "id": 161,
      "messages": [
        {
          "id": 543,
          "content": "Do we need an approved template for this?",
          "account_id": 1,
          "inbox_id": 3,
          "conversation_id": 161,
          "message_type": 0,
          "created_at": 1789953903,
          "updated_at": "2026-09-21T01:25:03.118Z",
          "private": false,
          "status": "sent",
          "source_id": null,
          "content_type": "text",
          "content_attributes": {},
          "sender_type": "Contact",
          "sender_id": 15,
          "external_source_ids": {},
          "additional_attributes": {},
          "processed_message_content": null,
          "sentiment": {},
          "source_identity_uniqueness_exempt_at": null,
          "actor": null,
          "conversation": {
            "assignee_id": null,
            "unread_count": 0,
            "last_activity_at": 1789953663,
            "contact_inbox": {
              "source_id": "sr_example"
            }
          },
          "sender": {
            "additional_attributes": {},
            "custom_attributes": {},
            "email": null,
            "id": 15,
            "identifier": null,
            "name": "Sophia Reed",
            "phone_number": null,
            "thumbnail": "",
            "thumbnail_background_color": null,
            "domain_logo_avatar": false,
            "customer_verified": false,
            "blocked": false,
            "type": "contact"
          }
        }
      ],
      "account_id": 1,
      "uuid": "00000000-0000-4000-8000-000000000000",
      "additional_attributes": {},
      "agent_last_seen_at": 1789953963,
      "assignee_last_seen_at": 0,
      "can_reply": true,
      "contact_last_seen_at": 0,
      "custom_attributes": {},
      "inbox_id": 3,
      "labels": [],
      "muted": false,
      "snoozed_until": null,
      "status": "open",
      "created_at": 1789957263,
      "updated_at": 1789957263.3044538,
      "timestamp": 1789953663,
      "first_reply_created_at": 0,
      "unread_count": 0,
      "last_non_activity_message": {
        "id": 543,
        "content": "Do we need an approved template for this?",
        "account_id": 1,
        "inbox_id": 3,
        "conversation_id": 161,
        "message_type": 0,
        "created_at": 1789953903,
        "updated_at": "2026-09-21T01:25:03.118Z",
        "private": false,
        "status": "sent",
        "source_id": null,
        "content_type": "text",
        "content_attributes": {},
        "sender_type": "Contact",
        "sender_id": 15,
        "external_source_ids": {},
        "additional_attributes": {},
        "processed_message_content": null,
        "sentiment": {},
        "source_identity_uniqueness_exempt_at": null,
        "actor": null,
        "conversation": {
          "assignee_id": null,
          "unread_count": 0,
          "last_activity_at": 1789953663,
          "contact_inbox": {
            "source_id": "sr_example"
          }
        },
        "sender": {
          "additional_attributes": {},
          "custom_attributes": {},
          "email": null,
          "id": 15,
          "identifier": null,
          "name": "Sophia Reed",
          "phone_number": null,
          "thumbnail": "",
          "thumbnail_background_color": null,
          "domain_logo_avatar": false,
          "customer_verified": false,
          "blocked": false,
          "type": "contact"
        }
      },
      "last_activity_at": 1789953663,
      "priority": null,
      "waiting_since": 0,
      "sla_policy_id": null
    }
  ]
}

{
  "error": "Resource could not be found"
}