Download CSAT responses (CSV)
The responses as a CSV download, one row per rating, with the agent, the contact’s details and a link straight to the conversation. since and until are Unix epoch seconds sent as strings, and both are required — omitting either returns a 500 rather than a validation error, because the report template parses them unconditionally.
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Query Parameters
Start of the reporting period, as Unix epoch seconds. Required.
"1787369963"
End of the reporting period, as Unix epoch seconds. Required.
"1789961963"
Restrict to responses on conversations assigned to these agents.
Restrict to one inbox.
Restrict to one team.
Restrict to one score, 1 to 5.
Response
CSV file
CSV text. The first line names the reporting period, then a blank line, then the header row and one row per record.