Skip to main content
GET
Live conversation counts

Authorizations

api_access_token
string
header
required

This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.

Path Parameters

id
integer
required

The numeric ID of the account

Query Parameters

team_id
integer

Restrict the counts to one team's conversations.

Response

Success

Live counts as of right now. Unlike every other report, this takes no date range.

open
integer

Conversations currently open.

unattended
integer

Open conversations with no agent reply since the contact's last message.

unassigned
integer

Open conversations with no assignee.

pending
integer

Conversations in the pending state.