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GET
Agent Conversation Metrics

Authorizations

api_access_token
string
header
required

This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.

Path Parameters

id
integer
required

The numeric ID of the account

Query Parameters

type
enum<string>
required

Type of report

Available options:
agent
user_id
string

The numeric ID of the user

Response

Success

id
number

The agent's numeric ID.

name
string

The agent's name.

email
string

The agent's email address.

thumbnail
string

Path or URL of the agent's avatar.

availability
string

The agent's current availability.

metric
object

This agent's live queue counts.