Bot metrics
How much work bots did in the period, and how much of it they finished. resolution_rate and handoff_rate are percentages of bot-handled conversations. since and until are Unix epoch seconds sent as strings, and both are required — omitting either returns a 500 rather than a validation error, because the report template parses them unconditionally.
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Query Parameters
Start of the reporting period, as Unix epoch seconds. Required.
"1787369963"
End of the reporting period, as Unix epoch seconds. Required.
"1789961963"
Response
Success
Conversations a bot handled in the period.
Messages a bot sent in the period.
Share of bot-handled conversations the bot resolved without a handoff, as a percentage.
Share of bot-handled conversations that were handed to a human, as a percentage.