Bot summary
Bot resolutions and handoffs for the period, with the equivalent figures for the period of the same length immediately before it under previous — so you can show a change without making a second call. since and until are Unix epoch seconds sent as strings, and both are required — omitting either returns a 500 rather than a validation error, because the report template parses them unconditionally.
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Query Parameters
Start of the reporting period, as Unix epoch seconds. Required.
"1787369963"
End of the reporting period, as Unix epoch seconds. Required.
"1789961963"
What the summary is scoped to.
account, agent, inbox, label, team "account"
The agent, inbox, label or team to scope to, when type is not account.
Response
Success
Bot resolution and handoff counts for the period, with the immediately preceding period of the same length for comparison.