Agent report (CSV)

curl --request GET \
  --url https://app.tied.com/api/v2/accounts/{account_id}/reports/agents \
  --header 'api_access_token: <api-key>'

import requests

url = "https://app.tied.com/api/v2/accounts/{account_id}/reports/agents"

headers = {"api_access_token": "<api-key>"}

response = requests.get(url, headers=headers)

print(response.text)

const options = {method: 'GET', headers: {api_access_token: '<api-key>'}};

fetch('https://app.tied.com/api/v2/accounts/{account_id}/reports/agents', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

require 'uri'
require 'net/http'

url = URI("https://app.tied.com/api/v2/accounts/{account_id}/reports/agents")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["api_access_token"] = '<api-key>'

response = http.request(request)
puts response.read_body

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://app.tied.com/api/v2/accounts/{account_id}/reports/agents"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("api_access_token", "<api-key>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

Reporting period 2026-08-22 to 2026-09-21


Agent name,Assigned conversations,Avg first response time,Avg resolution time,Avg customer waiting time,Resolution Count
Alex Rivera,10,N/A,N/A,N/A,0

{
  "error": "Resource could not be found"
}