Get Account reports summary
Get Account reports summary for a specific type and date range
Authorizations
This token can be obtained by visiting the profile page or via rails console. Provides access to endpoints based on the user permissions levels. This token can be saved by an external system when user is created via API, to perform activities on behalf of the user.
Path Parameters
The numeric ID of the account
Query Parameters
Type of report
account, agent, inbox, label, team The Id of specific object in case of agent/inbox/label
The timestamp from where report should start.
The timestamp from where report should stop.
Response
Success
Mean seconds to the first agent reply. Null when nothing in the period could be measured.
Mean seconds from first message to resolution. Null when nothing could be measured.
Conversations in the period.
Messages received from contacts.
Messages sent by agents and bots.
Conversations resolved in the period.
The same six figures for the period of equal length immediately before this one, so a trend needs one call rather than two.