Seats
Seats are charged per month or per year, at the per-seat price for your plan, subject to your plan’s seat minimum.
Annual billing is 20% off the per-seat price on Starter, Business and Advanced.
The annual discount applies to seats only. Per-resolution rates do not change with billing cycle —
the orchestration fee is unaffected, and LLM cost is passed through at provider rate either way.
Adding and removing seats
Adding a seat mid-period is prorated for the remainder of the period. Removing one takes effect at the end of the current period; you keep the seat until then. Because included credits scale with seat count and are pooled org-wide, adding a seat also raises your monthly credit allowance. See Credits.Usage
Resolutions, LLM cost on Tied-supplied keys, and channel fees all draw from one prepaid credit balance. Included monthly credits are consumed first; beyond those, usage draws from purchased credits. You can top up manually or set an auto-recharge threshold so a purchase triggers before the balance reaches zero.Reading your invoice
An invoice separates the parts that behave differently, so you can see which one moved:
Every individual resolution also has its own receipt, showing the transcript reference, the signal tier relied on, the class and its discriminator, the itemized fee and LLM cost, and a one-click dispute. See What counts as a resolution.
Payment methods and tax
Self-serve plans are paid by card. Enterprise contracts can be invoiced on net terms. Tax is calculated based on your billing address and shown as a separate line.Enterprise contracts
Enterprise billing differs in three ways: per-class resolution rates are negotiated and never published, resolution class definitions themselves are negotiable against what “moves money” or “regulated data” means in your industry, and long-horizon case work can be billed at milestones rather than per resolution. Once a custom definition is written into a contract, it is evaluated against the action audit trail the same mechanical way as every published discriminator.Next
Credits
The prepaid balance, included allowances, and auto-recharge.
Plans
What each tier includes, and the tool scopes behind it.