The four tiers
Annual billing is 20% off the per-seat price on Starter, Business and Advanced. Enterprise is annual contract only.
Per-resolution rates do not change with billing cycle. The orchestration fee is unaffected by
whether you pay monthly or annually, and LLM cost is separate and passed through at provider rate in
every case.
Included monthly credits
Included credits are pooled org-wide — they scale with your seat count rather than being assigned per user — reset monthly, and apply to AI usage. Additional usage draws from purchased credits. See Credits.
Tool scope decides what you can reach
Tools gate capability; class only prices the outcome. The one enforceable gate is your per-tenant tool and integration scope, applied at the point of action: if a system is not connected, or is connected read-only, the agent cannot act there and the attempt never happens.Where the line falls. Business reads from your connected systems. Advanced adds the ability to
act in them. Any capability that changes something in an outside system — issuing a refund, changing
an account, filing a ticket, narrating and rolling back a live action — starts at Advanced.
Channels by plan
Channel passthrough fees are billed separately from resolutions. See Channel fees.
Identity, deployment and support
Next
Resolution pricing
What each reachable class costs, and the discriminator that assigns it.
Credits
How included credits work, and what happens when you use more.