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Resolution fees are what it costs to resolve something. Channel fees are what it costs to get the message there. They are billed separately and never blended, for the same reason model cost is never blended into the resolution price: a single combined number hides which part you can actually influence.

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Every channel fee has two parts

All-in = surcharge + Tied platform fee. Every rate table in this section shows all three columns, so you can always see which half moved. A channel fee is a surcharge passed through at cost plus a flat Tied platform fee, applied to a unit that differs by channel. A channel fee is a surcharge passed through at cost plus a flat Tied platform fee, applied to a unit that differs by channel.

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Rates by channel

RCS

Per segment for text, per message for rich media. Six US carriers. Includes agent setup fees and each agent’s SMS fallback number.

SMS, MMS and short codes

10DLC, toll-free and short code, plus number rental and 10DLC registration.

Apple Messages for Business

Custom-quoted by volume. No agent fees: no setup fee and no monthly agent fee.

WhatsApp

Meta fee by country and category, plus a flat $0.005 Tied fee. Inbound always free.

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How each channel meters

Channels do not all count the same thing, and the difference matters on your bill.
Test and sandbox traffic is free and unbilled on every channel.

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Channels with no channel fee

Email, web chat, Instagram, Facebook Messenger, Slack, Telegram and LINE carry no carrier cost and no channel fee. You pay only for resolutions.

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International

All published rates are in USD. International rates vary by destination country — for WhatsApp they are published per country, and for SMS and RCS they vary by destination. Contact us for a quote with country-specific routing.

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Where channel fees appear

Channel usage draws from the same prepaid balance as resolutions — one balance, not several. See Credits. On your invoice, channel fees appear as their own line per channel, with surcharge and platform fee shown separately.
Enterprise customers receive volume-based custom discounts on channel fees, negotiated per contract alongside per-class resolution rates.

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Next

Credits

The single balance channel usage and resolutions both draw from.

Channels

What each channel can do, and what it takes to connect.