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This page is deliberately separate from What counts as a resolution. That page is a reference you can audit Tied against. This one is a comparison, and it only makes claims you can verify on the vendors’ own pages. It repeats none of Tied’s definitions; it links to them.
How to read the dates. Every competitor claim below was read on the vendor’s own published page and is stamped checked 2026-10-18. Vendors change pricing and wording without notice. If a page here disagrees with the vendor’s current page, the vendor’s page wins and we want to hear about it.

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The difference this page is about

Per-resolution vendors all tell you what a resolution costs. The thing that decides your invoice is not the price. It is the test that decides whether a given conversation was a resolution, and what you can do when you disagree with it. The vendors below do publish a definition of a resolution. What is harder to find on their own pages is:
  1. A test you could run yourself against a conversation and get the same answer the vendor’s billing did.
  2. A published way to challenge a billed outcome, and a published credit path when you win.
That is the structural difference. It is not a claim that competitors hide their prices. They do not. It is a claim about which parts of the billing decision are written down.

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What each vendor publishes

All prices are in USD, as the vendors list them. Checked 2026-10-18.

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Fin (Intercom)

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Text (Text, Inc., formerly LiveChat)

We chose Text’s AI Agent product (the one sold by Text, Inc. and billed per resolution), because it is the only Text product with a published per-resolution definition. Text’s chat products are separate and are not compared here.

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Zendesk

Included because Zendesk’s own help center publishes a resolution definition.

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What Tied Teammate publishes in addition

Tied publishes the test itself, as reference documentation, and does not rely on a customer-behaviour proxy alone. The details are on the definitions pages, not here:
  • The billability test, in full: What counts as a resolution. It states what bills, what never bills, and that silence is never a signal.
  • Each class’s mechanical test: Resolution pricing. A class is decided by a predicate evaluated against the action audit trail, so you can reproduce it.
  • A receipt for every resolution, and a way to dispute it: described on the definitions page, along with the void windows and how credits post. See also Billing and invoices.
Read those pages as a skeptic. If anything there is vague, that is a bug in our documentation, and the whole point of keeping the comparison separate is that you can judge the definitions without it.

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What this page does not claim

  • It does not claim a vendor’s resolution rate, accuracy or invoice is wrong. Nothing here has been measured against a vendor’s real billing.
  • It does not compare price per resolution as a headline. The vendors price different things (some include seats, allowances or minimums) and a single figure would mislead.
  • It does not rest on competitors’ marketing or third-party reviews. Where we could not find a claim on a vendor’s own page, we left it out.

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Review cadence

Competitor pages change. An unreviewed comparison becomes the least accurate page on this site.