Appearance
“Customize the look and feel of your dashboard.”Theme
“Select a theme to personalize your dashboard appearance.”
System is the default and usually the right answer — it means Tied matches every other window on your screen without you thinking about it.
Accent color
“Choose the accent color used for primary buttons across the dashboard.” Eight options: Tied red (the default), Blue, Teal, Yellow, Orange, Pink, Purple, Green. This changes your dashboard buttons only. It has no effect on your web chat widget colour, which is per inbox and is what customers actually see.Conversations
“Set your default preferences for conversations. You can change any of these anytime in the app — these only control what loads first.”“Everything here is a default. Layout, filters, sidebar, avatars, and badges can still be changed
while you work in conversations.” Nothing on this page locks anything — it sets where you start
each day.
Conversation layout
“Default layout when you open conversations. Switch between condensed and expanded anytime using the layout toggle in the conversation view.”Default list filters
“Initial status and sort when you open the conversation list. Change filters anytime from the list toolbar.”- Default status — “Default status filter. You can switch status in the conversation list at any time.”
- Default sort — “Default sort order. You can re-sort the list anytime from the sort menu.”
Contact sidebar
“Default state for the contact sidebar when opening a conversation. You can open or close it anytime while chatting.”
Open if you check who someone is before replying. Closed on a smaller screen, where the sidebar costs you the message width.
Contact & apps panel
“Choose where the contact and apps shortcuts appear when you’re in a conversation.”
Put it in the reply box if you use integrations while composing — creating a ticket, looking up an order — because it lands where your hands already are.
Inbox notifications
“Choose what happens to a conversation’s unread Inbox notifications when you open and read that conversation.”
Clear automatically keeps the Inbox as a list of things you have not looked at. Keep until dismissed turns it into a to-do list you tick off deliberately — better if you often read something, decide to come back to it, and then forget.
Company logo styling
“When a contact has an email address, optionally replace their profile picture with their company logo. Choose whether those logos appear in a square or circular frame.” Square or Circle. Square suits real logos, most of which are designed in a square; circle keeps every avatar in the list the same shape. Pick one and leave it — the value is consistency.Message bubble colors
“Choose the bubble color for each type of message in a conversation. Every color pairs a light and dark shade, so bubbles stay readable in both themes.” Five independently colourable message types:
Colours pair a light and dark shade automatically, so a choice that works in light mode works in dark mode too. Private notes carry their own separate colour setting, on the same page.
Customer verification badge
A badge on contacts who have supplied enough identifying information. You choose which fields count — email, name, phone, identifier, location, company name, city, country, bio — and a contact with all of them shows as verified. This is a visual cue for your team, not a security control. Real proof of who someone is comes from identity verification on web chat, or from the channel itself on Apple Messages, WhatsApp and SMS.Interface
On your profile, under Interface — “Customize the look and feel of your Tied dashboard.”
On the hotkey — Enter (↵) sends immediately, Cmd/Ctrl + Enter (⌘ + ↵) lets Enter make a new line.
Next
Notifications
Audio alerts, email and push — what reaches you and when.
Your profile
Name, signature, password, access token.
Workspace settings
The settings that apply to everyone.
Keyboard shortcuts
Everything else that saves a click.