This is an account-level connection, not a per-inbox one. Connect Slack once, point it at a single
channel, and every conversation from every inbox — email, WhatsApp, web chat, all of it — threads into
that one place.
What it takes
How it works
Connect your Slack workspace
A standard OAuth grant — Tied asks for permission to post messages, read channel and user info, and
upload files.
Choose the channel
Pick one Slack channel to receive conversations. Every conversation, from every inbox, threads there.
Reply from the thread
Type in the thread — a top-level message posted to the channel itself is not picked up, only a
threaded reply is. Tied posts it back to the customer as a reply on that conversation. Tied matches
you by email — the address on your Slack account has to match the address on your Tied login for
the reply to be attributed to you. If it doesn’t match, the message still goes to the customer; it
just goes out unattributed.
Prefix a thread reply with
note: or private: to keep it off the customer’s phone. Either
keyword, case-insensitive, files the message as an internal note on the conversation instead of
sending it — useful for coordinating in the same thread without every aside going out as a reply.No channel fee
Slack carries no carrier cost and no Tied channel fee. See Channel fees.Next
The inbox
Where conversations live when you’re not answering from Slack.
Channel fees
Slack costs nothing to deliver on — see what does.