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Email is the one channel every business already has before Tied enters the picture, which makes the setup question different from every other channel here: not “how do I get an address,” but “how do I point the address I already have at Tied without losing anything.”

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What it takes

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Forwarding, not migrating

Tied generates a unique address for the inbox the moment you create it. You set your existing mailbox to forward incoming mail to that address — a rule your mail provider applies, not a migration of the mailbox itself. Your original address keeps working exactly as it did before; Tied simply receives a copy of what arrives.
You don’t have to give up your inbox to use Tied. Forwarding is additive. If you ever disconnect the channel, your mail provider keeps delivering to you exactly as it always has.

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Threading

A reply doesn’t start a new conversation just because it lands in a new email. Tied threads an inbound reply using the email’s In-Reply-To header, not the subject line — if it matches the reference Tied recorded when the conversation started, the reply joins that existing thread; if it doesn’t (a forwarded chain, a client that drops headers), it opens as a new conversation instead.

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Sending as your own address and domain

By default, replies go out from the address you configured on the channel. If you want Tied to send from your own domain — with the DNS records that make that trustworthy — that’s a separate, opt-in setup. See Custom reply email and domain.

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No channel fee

Email carries no carrier cost and no Tied channel fee. See Channel fees.

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Next

Custom reply email and domain

Sending as your own address, with your own domain’s DNS behind it.

Channel fees

Email costs nothing to deliver on — see what does.