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Press Cmd + / anywhere in Tied to bring up this list in the app.
The shortcut most worth knowing is not in this list. Cmd + K opens the command bar, which navigates anywhere and performs most conversation and bulk actions by name — so you do not have to memorise a shortcut for each one.

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Getting around

These do not fire while your cursor is in the composer. Any shortcut that would otherwise type a character is suppressed whenever a text field has focus. Click out of the composer, or press Esc to leave it, first. The two conversation-list shortcuts below are the exception — they are the only ones that work with the composer focused.
Alt + R and Alt + S land on pages a plain agent cannot open. Reports needs the administrator role or the Reports custom permission; Members and teams is administrator-only. The shortcut fires either way — you simply arrive somewhere you are not allowed to be. See Roles and permissions.

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Moving through the conversation list

They move through the list as it is currently filtered, so they pair well with a saved view — set the view to what you intend to work through, then walk it without touching the list again.

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Working a conversation

Cmd + Alt + E is the one that compounds. Resolving and advancing in a single keystroke is the difference between working a filtered queue and clicking through it.

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Help

On Windows and Linux, use Ctrl wherever Cmd is shown. Everything using Alt is the same on every platform.
The two worth learning first are Alt + J and Alt + K. Most of the mouse work in a support shift is moving between conversations in a list you have already filtered, and these remove all of it.

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Next

Conversation views

Set up the list these shortcuts walk through.

Macros and canned responses

The other half of not typing the same thing twice.

Working together

Participants, mentions, private notes and snooze.

Your profile

Availability and notification preferences.