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A customer taps “Send Message” on your Facebook Page instead of hunting for a contact form, and that thread deserves the same routing, history and AI agent as one that arrived by email. Messenger is Tied’s connector for that Page, not a separate silo next to it.
1 billion+ monthly active users. Messenger is still where a large share of small and mid-size businesses get their first inbound message, simply because the Page already exists.

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What it takes

Connecting authorizes Tied against the Page, not your personal Facebook account. Once it’s linked, Tied subscribes to six of the Page’s webhook fields on your behalf — among them new messages, delivery receipts, read receipts, echoes of outbound sends, and the handover protocol’s standby field for Pages managed by more than one tool — so nothing gets missed between the Page inbox and Tied.

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What you can send

Standard Messenger surfaces: text, images, video, audio, files, and Messenger’s own quick-reply buttons. There’s no rich card or carousel primitive here the way Google RCS or Apple Messages has one — Messenger’s vocabulary is closer to a normal chat app than an interactive one.
Meta’s 24-hour messaging window applies. Once a customer has been quiet for 24 hours, Tied disables the reply composer in the dashboard so a standard human-agent reply can’t be typed. That block is enforced in the dashboard UI only — Tied doesn’t block a send server-side on this channel, so anything going out through an automation or a flow outside the composer isn’t stopped by Tied itself. (Meta’s Human Agent tag extends the window to 7 days, but it’s an installation-level setting that defaults to off and needs Meta’s approval to enable — not something you flip per account.) Plan resolutions inside your window.

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No channel fee

Messenger carries no carrier cost and no Tied channel fee — you pay for resolutions, not delivery. See Channel fees.

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Next

Instagram

The other Meta inbox — same underlying account family, same connection model.

Channel fees

Why Messenger costs nothing to deliver on, and what does.